The Empathy Gap: What the Numbers Say About Burnout and Organisational Responsibility
Tracks
Track 1
| Friday, August 28, 2026 |
| 9:55 AM - 10:30 AM |
Details
Allianz sees the data that most organisations do not. Brianna shares what the insurer's claims experience reveals about burnout, mental health, and the gap between how employers perceive their own response and how employees experience it. A session that reframes the conversation around organisational responsibility rather than individual resilience.
Speaker
Brianna Cattanach
National Manager Mental Health Strategy & Delivery Personal Injury & Commercial
Allianz Australia Insurance Ltd
The Empathy Gap: What the Numbers Say About Burnout and Organisational Responsibility
Biography
Brianna is the National Manager of Mental Health Strategy and Delivery at Allianz, sitting across workers' compensation, CTP, NDIS and commercial general insurance lines. She brings specialty to this space as a registered Senior Occupational Therapist with additional tertiary psychology qualifications, specialising in behavioural neuroscience.
Brianna’s career commenced working in direct mental health service provision before transitioning to occupational rehabilitation focusing on complex psychological injuries and claims management. As her passion for injury prevention grew, Brianna took on consultancy-based roles exposing her to a wide range of industries and challenges where she led teams and projects across organisational development, people management and leadership, enterprise risk management and psychosocial safety.
In her current senior leadership role at Allianz, Brianna is responsible for shaping and supporting internal capability, client value proposition and claims management strategies through a customer led, mental health lens. Brianna’s role focuses on driving the programs and initiatives that lead to safer workplaces, better claim outcomes and innovative practices across the personal injury and commercial insurance industry.
In addition to her work with Allianz, Brianna is an active advocate for the role of insurance in the mental health space and supports the industry more broadly through her roles as a committee member with Occupational Therapy Australia and by providing sessional academic work and lecturing to Swinburne and La Trobe University, where she has formally sat on the Academic Advisory Committee. Brianna is also an expert advisory board member to SuperFriend one of Australia’s leading workplace mental health research and intervention agencies.